The relationship ensures customers on the Islands can gain prompt access to Cat products, parts and service directly from the DH Marine team in Lerwick.
Commenting on the new dealership, DH Marine’s Managing Director, David said: “We have been selling and supporting a comprehensive range of Cat products since we established the business in June 2000, serving a broad range of customers, from vessel owners and operators in the marine and offshore industries to businesses requiring on-site electric power generation.
“Our service proposition is based on ensuring that equipment performs reliably and economically, with our in-house service engineers providing planned and preventative maintenance, as well as emergency repair, across the Islands.
“This was a key factor in Finning’s decision to appoint DH Marine, which recognised both our breadth of product knowledge alongside our commitment to service excellence. We are looking forward to working closely with our Finning colleagues to expand our portfolio of products and technologies as well as the range of value-added services we can offer our customers.”
Steve Berry, Finning General Manager added, “Finning recognises the unique logistical challenges faced by customers on the Islands. DH Marine is now ideally placed to supply and support Caterpillar marine and power generation products giving customers further confidence in a brand already renown for reliability and product support excellence. We are delighted with the Agreement - DH Marine and Finning will work as one team to provide Customers with unprecedented local support for Caterpillar product.”
About Finning UK & Ireland
Finning UK & Ireland is part of Finning International – the world’s largest dealer of Cat® machines, engines, equipment and power solutions. Finning has a recognised track record in delivering solutions to a diverse range of industries including mining, quarrying, building and construction, marine, power generation, industrial OEM and oil and gas.
Whether new or used equipment, high volume repeat orders or custom-built packages, the solutions Finning supplies have been tried, tested and proven in installations around the world. With a broad product support infrastructure and unmatched service capabilities, Finning delivers solutions that enable customers to achieve the lowest equipment owning and operating costs while maximising uptime.
DH Marine Sales Support
Providing great after sales support is what has made DH Marine the successful company it is today. We know that failures often happen at the worst possible time, but when they do, customers know they can rely on us to go that extra mile to get them up and running again, come rain or shine, day or night, 7 days a week.
DH Marine employs a team of over 30 dedicated and professional people, of which 10 are highly skilled and experienced electrical and mechanical engineers. Regular factory backed training sessions are used to keep the engineers in touch with new products, technology and diagnostic equipment. The mixed fleet of vans, pickups and trucks enables them to work on site, as well as in the large, well equipped workshops in Lerwick.
Minimising downtime comes not only from having knowledgeable people, but also having the right parts available at the right time. Bad weather and complicated supply chains can often severely delay getting hold of the right part, which is why the decision was taken to further invest in the spare parts stock holding. Valued in excess of £500,000, the stores now carries a wider range of materials and vital breakdown parts to support the pelagic and white fish fleets, together with the Northern Isles in general.